Frances Frei is a professor of technology and operations management at the Harvard Business School. Her research investigates how leaders create
the conditions for organizations and individuals to thrive by designing
for excellence in operations, strategy, and culture. She regularly
advises senior executives embarking on large-scale change initiatives
and organizational transformation.
(From Harvard Business School→ Faculty & Research)
https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust?user_email_address=4349a924f3c6f28c09f71ab88dce2f8e&lctg=62d1aeab1c794c328cf332e6
